Shipping & Refund Policy

Returns

All sales are final, unless the product is defective! However, we stand by our products. If you are unhappy with your purchase, please contact us at hello@waterboycan.com.

Waterboy offers a limited warranty for products purchased directly from Waterboy or its authorized retailers. Our products are warranted to be free from manufacturing defects for up to 30 DAYS from the date of purchase or for the maximum period allowed by the laws of your jurisdiction, if less. Unfortunately, we cannot warrant the quality of products handled by distributors outside of our carefully selected network of partners, so our warranty only applies to purchases made directly through Waterboy or an authorized retailer.

Shipping

Waterboy ships to the 48 contiguous U.S. states, Alaska, Hawaii, U.S. Territories and APO/FPO addresses. Products can be shipped anywhere that has a physical address and can receive packages via USPS/Fedex/DHL. 

Processing Time

There is a 1-2 business day process time for all orders. Please note, we do not ship on weekends. If your order was placed on Friday evening, it will not ship out until Monday. While we strive to ship an order within 2 working days, we can't directly control the delivery times beyond our end :)

Shipping Rates

Tracking Updates

During busier seasons, carriers may take longer than expected to update the tracking status of a package. If a package has shipped and the tracking status does not update within 3 business days, please contact Waterboy for an additional update on your package. If a package shows tracking updates but has stalled at a processing location, please contact the carrier for additional information, as they would be able to provide the most up to date information on your package.