Shipping & Refund Policy
All sales are final, unless the product is defective! However, we stand by our products. If you are unhappy with your purchase, please contact us at firstname.lastname@example.org.
Waterboy ships to the 48 contiguous U.S. states, Alaska, Hawaii, U.S. Territories and APO/FPO addresses. Products can be shipped anywhere that has a physical address and can receive packages via UPS Ground. We do not ship to PO Boxes.
There is a 1-2 business day process time for all orders. Please note, we do not ship on weekends. If your order was placed on Friday evening, it will not ship out until Monday. While we strive to ship an order within 2 working days, we can't directly control the delivery times beyond our end :)
Orders over $40 (4-6 Business Days)
Orders under $40 (4-6 Business Days)
* Once an order has been processed the shipping method cannot be changed.
Shipping fees are non-refundable.
During busier seasons, carriers may take longer than expected to update the tracking status of a package. If a package has shipped and the tracking status does not update within 3 business days, please contact Waterboy for an additional update on your package. If a package shows tracking updates but has stalled at a processing location, please contact the carrier for additional information, as they would be able to provide the most up to date information on your package.
Due to carrier delays nationwide, shipments may experience delays of up to 10 business days. Most orders are shipped within 1-3 days of being placed. Please note all delivery timeframes are estimates and are subject to change. These timeframes do not include weekends and holidays. If you have not received your order after 10 business days, contact our customer service team and we can further assist you.